Sample Journey for a Supplier: From Planning to Successful Integration of the First API

¶ Day 1: Initial Planning and Setup

Task 1: Integration Kickoff Meeting

• Details: Conduct an initial meeting to discuss the integration process, expectations, and timelines.
• Owner: Supplier’s POC and Uber’s Operations Team

Task 2: Sign Integration Contract

• Details: Finalize and sign the contract with the supplier to formalize the partnership.
• Owner: Supplier and Uber’s Business Development/Ops Team

Task 3: Configure Supplier Organizations in Uber’s Internal System

• Details: Set up supplier organizations within Uber’s internal system, with the assistance of the Uber point of contact (POC).
• Owner: Uber’s Operations Team

¶ Day 2: Development and Configuration

Task 4: Create Uber Developer Account and Application

• Details: The supplier needs to create a developer account and register an application on Uber’s platform.
• Owner: Supplier
• Note: Suppliers must provide the developer account owner’s email and Client ID to Uber for configuration.

Task 5: API Scopes Allowlisting

• Details: Identify and allow the necessary API scopes required by the supplier.
• Owner: Uber’s Operations Team
• Duration: 10–15 days
• Note: Suppliers need to submit the use-case and usage pattern to uber’s operations team.

Task 6: Add Supplier Applications Owner as Root Org Admin

• Details: Include the supplier application owner’s email as an admin in the root/HQ organization on Ops-Garage.
• Owner: Uber’s Operations Team

¶ Day 3: Integration and Testing

Task 7: Configure Uber Services for the App

• Details: Securing internal approvals with respect to compliance and legal terms.
• Owner: Uber’s Operations Team
• Duration: Approximately 5–10 days
• Note: Once the configuration is completed on uber’s end, suppliers can begin testing the APIs and report any issues or concerns that arise.

Task 8: Enable Webhook Events

• Details: If required by the supplier, enable webhook events like driverStatusChange or vehicleStatusChange.
• Owner: Uber’s Operations Team
• Duration: 1 - 4 days

Task 9: Create Test Account for Supplier

• Details: Set up driver test accounts for the supplier to facilitate testing in sandbox/production environments.
• Owner: Uber’s Operations Team
• Duration: 30 Minutes

¶ Day 4: Launch

Task 10: Complete the Launch

• Details: Finalize all configurations and testing, and officially launch the integration.
• Owner: Uber’s Operations Team