1. How many Uber for Business dashboards can be linked to Concur?
Only one instance of Concur can be connected to one Uber for Business account.
If a customer has multiple Uber for Business accounts, they will need corresponding Concur app accounts for each, and vice versa.
Another option is to explore parent-level roster sync integration here.

2. How often does the employee roster update?

• The initial sync is triggered immediately when Employee Sync is set up, though changes may take time to reflect based on the number of employees.
• After the first sync, the Concur roster updates four times daily, approximately every six hours.

3. Do Groups and Policies work with Concur Employee Roster Sync?

• Concur roster sync does not affect existing Groups and Policies.
• New employees are added to a default group automatically.
• To move users to custom groups:
  1. Export the roster.
  2. Update the group field.
  3. Re-upload the updated file via the business dashboard.
• Newly added employees will need to be manually assigned to their respective groups.

4. What happens if we enable the Concur integration for an existing Uber for Business account?

• The Concur employee roster will begin syncing with the Uber for Business account.
• Employees not already in Uber for Business will receive invites.
• E-receipts for trips taken on the business profile will automatically flow into employees’ Concur expense accounts.

5. If I enable Roster Sync for an existing account, will it resend invitations?
No, enabling Roster Sync will only add new users to the account. Existing users will not receive duplicate invitations.

6. Can I use the Concur app without enabling Roster Sync?
Yes, the Concur app can function without Roster Sync.
After enabling e-receipt integration, you can manage the employee roster by uploading a custom list via:

• CSV files
• Other integrations like SFTP

7. How does tipping reflect in the receipt for Uber rides or meals?

• Single Receipt: If the tip is added with the order or within 11 hours of trip completion, the tip and order are processed together.
• Two Receipts: If the tip is added more than 11 hours after the trip, it is processed as a separate transaction, generating two receipts.

8. We use Concur Travel but not Concur Expense. Can we still use Roster Sync?
Yes, you can use Roster Sync for managing employee rosters.
However, e-receipts will not be sent since Concur Expense is not enabled.

9. Can I use other methods for Roster Sync? What are the options?
Yes, you can manage employee lists using:

• SFTP
• SCIM (System for Cross-domain Identity Management)
• Employee Management APIs

10. How do I match a tip to its trip?
The trip and tip share the same 5-digit receipt ID, allowing easy identification of corresponding transactions.