How many Uber for Business dashboards can be linked to Concur?

• Only one instance of Concur can be connected to one Uber for Business account.
• If a customer has multiple Uber for Business accounts, they will need corresponding Concur app accounts for each, and vice versa. Another option is to explore parent-level roster sync integration here.

How often does the employee roster update?

• The initial sync is triggered immediately when Employee Sync is set up, though changes may take time to reflect based on the number of employees.
• After the first sync, the Concur roster updates four times daily, approximately every six hours.

Do Groups and Policies work with Concur Employee Roster Sync?

• Concur roster sync does not affect existing Groups and Policies.
• New employees are added to a default group automatically.
• To move users to custom groups:
  1. Export the roster.
  2. Update the group field.
  3. Re-upload the updated file via the business dashboard.
• Newly added employees will need to be manually assigned to their respective groups.

What happens if we enable the Concur integration for an existing Uber for Business account?

• The Concur employee roster will begin syncing with the Uber for Business account.
• Employees not already in Uber for Business will receive invites.
• E-receipts for trips taken on the business profile will automatically flow into employees’ Concur expense accounts.

If I enable Roster Sync for an existing account, will it resend invitations?

• No, enabling Roster Sync will only add new users to the account. Existing users will not receive duplicate invitations.

Can I use the Concur app without enabling Roster Sync?

• Yes, the Concur app can function without Roster Sync.
• After enabling e-receipt integration, you can manage the employee roster by uploading a custom list via:
  • CSV files
  • Other integrations like SFTP.

How does tipping reflect in the receipt for Uber rides or meals?

• Single Receipt: If the tip is added with the order or within 11 hours of trip completion, the tip and order are processed together.
• Two Receipts: If the tip is added more than 11 hours after the trip, it is processed as a separate transaction, generating two receipts.

We use Concur Travel but not Concur Expense. Can we still use Roster Sync?

• Yes, you can use Roster Sync for managing employee rosters. However, e-receipts will not be sent since Concur Expense is not enabled.

Can I use other methods for Roster Sync? What are the options?

• Yes, you can manage employee lists using:
  1. SFTP
  2. SCIM (System for Cross-domain Identity Management)
  3. Employee Management APIs

How do I match a tip to its trip?
- The trip and tip share the same 5-digit receipt ID, allowing easy identification of corresponding transactions.